Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. Learn about training requirements, essential job skills, employment projections and salary to find out if this is the career for you. What Skills are Taught in a Hotel Management Certificate Program? The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. What Are the Courses in a Bachelor's Degree in Hotel Management? They advise guests on all aspects of their stay and are generally very educated about the surrounding area. What Will I Learn at Hotel and Resort Management School? But if you want a breakdown of the specific job duties, the Chef Concierge sets up scavenger hunts, arranges weddings, or gets hard-to-find concert tickets, to name a few. Greet and welcome arriving guests at the front desk. Concierge to create and fulfill the VIP experience for passholders and supporters leading up to and during the festival. Hotel Operations Manager: Career and Salary Facts. Best Online Bachelor's Degree Programs in Fire Science, Best Online Accredited Human Services Degree Programs, Certified Systems Administrator Certification and Career, Best Online Bachelor's in Game Design Degree Programs, How to Become an Auto Mechanic in 5 Steps, Multitasking abilities, interpersonal and communication skills. Concierge Job Description Template. Time management – hotel concierges need to manage their time efficiently, multitask, and prioritize duties to ensure everything is completed in a timely manner Mathematics – with duties that include processing payments and issuing refunds and discounts, hotel concierges need to have good math skills Hotel Concierge Education and Training Lodging managers are required to possess only a high school diploma or equivalent, but some have postsecondary degrees. Concierge Job Description Template. Their only job is to make sure guests have everything they need during their stay (and we DO mean everything). The Chef Concierge’s general responsibility is to provide excellent customer service to hotel guests. *Indeed provides this information as a courtesy to users of this site. Excellent social and communications skills comprise a large part of the concierge job, so experience in hospitality or the service industry could be a good way to learn the demeanor and skills required of you. Concierges focus on helping guests save time and ensuring that things are as … The concierge interacts with customers either by telephone or in-person. The responsibilities and duties section is the most important part of the job description. This position reports to the Festival Producer and Executive Director and is responsible for developing and facilitating festival benefits and activities for VIP clients. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. Undergraduate Degrees in Hotel Management, Master's Degrees in Hotel Administration and Management, MBA in Hotel Management: Salary and Career Facts. Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate, Make reservations at local establishments upon request of the guest, Prepare and display beverage and snack options for guests in the lobby, Assist with the organisation of on-site events, such as weddings and corporate retreats, Direct guests to hotel amenities, including laundry and fitness facilities, 4+ years’ experience in the accommodation industry, Highly refined verbal communication skills, Flexible schedule, including nights, weekends and holidays, Strong competence in Microsoft Office software, Basic knowledge of local attractions and destinations. concierge duties and responsibilities: Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. Hospitality Job Descriptions On the other hand, a residential concierge helps the tenants or owners within one property, such as an apartment or condo complex. A concierge (kaan-see-ehrzh) works at a luxury hotel. Simply put, a concierge's job is to meet the needs of the client. This may include education, previous job experience, certifications and technical skills. The salary of a concierge is determined by the location they work in. A polite, professional manner in your communications is important in maintaining the general atmosphere of a quality hotel experience. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. Concierge responsibilities and duties. Description - Skills - Education - Trends The concierge is the first person most guests meet on arrival at a hotel or a top restaurant, with a friendly, polite and courteous manner vital along with perfect presentation. Job Descriptions for Concierge - Security Guards Companies. Concierge Job Description: Knowing Its Responsibilities And Requirements To Be Qualified In This Position. In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. We’re looking for a concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. 3) Make travel arrangements for sightseeing and other tours. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. A concierge serves as a personal assistant for hotel guests. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Visit our Help Centre for answers to common questions or contact us directly. Keep records about previous guests and their activities during their visit in detail. Research what it takes to become a concierge. A great job title typically includes a general term, level of experience and any special requirements. You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that can facilitate any challenging and unique requests. They often have a high school diploma and learn on the job. Provides guests with information about attractions, facilities, services, and activities in or outside the property. O*Net OnLine, the U.S. Department of Labor's career database (www.onetonline.org), notes that most people working in a concierge position have a high school diploma. Salaries for concierges vary greatly according to location. Corporate concierges are a specialized type of concierge. A comprehensive knowledge of the area or region in which you work will aid in your recommendations to the guests. The more upscale the property or business, the more tasks the concierge is given to do. You also perform behind-the-scenes tasks that make a guest's stay more comfortable, such as receiving and organizing packages and keeping track of requests for cleaning or maintenance. To get you started, here are some tips for creating an effective job description. Concierge job summary.